Welcome. We're glad you're here.

We know that working in the human services is both rewarding and challenging. So challenging.

Actually, it’s more challenging than ever.

Overwhelming case-loads. Complex clients. More paper-work than people work.

Wondering if you’re having the kind of impact that brought you into the field in the first place.

If you’re feeling tired, stressed or overwhelmed; if you feel like you are expected to do more with less and have way more work to do than the time to do it in…if you feel like you are not making the positive impact you want to, you have come to the right place.

We’re here to help.

What is Responsive?

We all want to have an impact, to make a positive difference in the lives of the people we serve and support and those we are responsible for. Responsive Practice was designed and developed for just that! Simple, practical and immediately impactful, Responsive Practice offers tried & tested strategies for optimizing human potential, development and growth towards greatest results.

Responsive Practice

Responsive Practice is an approach that moves away from traditional and reductionist views of people and behaviour. This approach is guided by foundational beliefs that challenge pathological, problem-oriented and biomedical-focused frameworks so that we may understand and approach human helping in the most effective and efficient manner possible.

If you want to;

  1. Have a greater impact on the people you serve
  2. Navigate complex and challenging situations with clients and coworkers
  3. Understand and eliminate resistance and opposition
  4. Increase client buy-in and engagement
  5. Strengthen team cohesion, collaboration and communication
  6. Find greater satisfaction, success and meaning in the work

Then you’ve come to the right place.

Responsive Leadership

Responsive Leadership is the perfect complement to Responsive Practice. The only holistic leadership framework that is perfectly aligned with how we expect our front-line practitioners to work, we’ll help you operationalize and sustain a truly values-centred, human-focused and effective leadership practice. We’ll help you move away from traditional models of “carrot and stick” management, towards true meaning and engagement.

We know that your priorities are;

  1. Maximizing employee motivation and engagement
  2. Inspiring greater performance
  3. Reducing staff burn out and turnover
  4. Attracting and retaining quality employees
  5. Strengthening and sustaining great culture
  6. Achieving (and exceeding) expected outcomes

But don't take our word for it (we're obviously biased). Here's what people like you are saying.

“The total experience with Steve is beyond words. It is mind blowing! The training and the immediate, positive and profound impacts on staff and staff teams is like nothing I’ve experienced in more than 30 years in the field.”

– Gail Steeds, Probation Manager, Youth Justice Services, Ottawa Ontario Canada

“I’ve had the privilege of working with Jeff Couillard for many years. He is extremely passionate about his work and articulates with ease how we can all do better for children, youth and families, while strengthening our communities. He’s masterful at taking well researched models and best practices and turning them into easily integrated ideas that create change. He uses simple useful tools and the power of intention.

He’s a transformational leader and a visionary. I would highly recommend Jeff’s work to anyone.”

– Candace Windisch

“Stephen de Groot is to Human Services Leadership, as Gabor Mate is to Addictions. I would rank him as the absolute best trainer I have ever experienced. His Responsive Leadership Conference had a profound impact on me and the staff that attended. We refer to the book regularly and I find our members quoting Steve’s words and the material constantly in conversations. The paradigm shift and impact were immediate; we are making it a part of our culture and the way we practice.”

– Lisa Graham, HR Manager, Enviros, Calgary Alberta, Canada

“I wanted to let you guys know how much I got out of your programs. The information you both engraved on us had so many applications that I am already using some methods of position of power with parents and teachers while also respecting what motivates and drives our teachers to allow them to feel more fulfilled and engaged in the pedagogical practice.”

– Brent Legault, Rockyview School Division

“I firmly believe that Responsive Practice is the future.”

– Chris Sullivan, Supervisor, Enviros YTA Program

Responsive Approach: Who We Are

We've got one priority. You and your practice, whether it's as a practitioner or a leader.

With more than 50 years of combined experience working with youth and families across education, addiction, mental health and justice, we’ve realized that there are approaches to building helping relationships that work better than others. The Responsive Approach is grounded in both understanding the basic building blocks of motivation (needs, values, goals and strengths) AND how to recognize and work with the inherent power-dynamics that exist in the helper-client and leader-member relationships.
Experienced Professionals
Years of Experience

Why Responsive is Different



There are a lot of theories out there about being a helping professional and leader. And let’s face it, those jobs are hard enough. We don’t need to make them more complicated.

The Responsive Approach believes that things should be made as simple as possible, but no simpler.



Principles, strategies and tools that work, and are easy to work with.

We help you understand and use the Three States of Engagement and the CORE4 Motivators (DeGroot, 2017) to get past theory, and into practice.



Growth, learning, healing and wellness happen in relationships that are compassionate, connected and trusting.

We help you understand how power, and the right use of it, is essential to building those types of relationships.



Needs, values, goals and strengths are the primary motivators of human behaviour, and we teach you how to use them to unlock engagement and create the conditions for lasting change, increased wellness and meaningful connections.

Highly Qualified Team

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Jeff Couillard

Founder, Attainability Group

Jeff Couillard is an experienced leader in the nonprofit, education and community sectors. His vision is to help organizations build incredible teams and help people change for the better. From leading multi-disciplinary professionals to facilitating change management, keynote addresses to small group facilitation, Jeff has a knack for engaging people in the conversations that matter.

Steve DeGroot

President, Myriad Consulting

An expert and authority on human behavior, performance, organizational climate, culture, development and leadership, Stephen DeGroot maintains an exceptional track record in results. He has worked with and provided services for over 200 organizations in both the human services and corporate sectors and is the author of Responsive Leadership in Social Services (2015) A SAGE publication. As an international speaker, Stephen has addressed more than 30,000 people across 7 different countries.

Kelly Waters-Radcliffe

Clinical Lead, Attainability Group

Kelly is a registered psychologist, family therapist and seasoned trainer. His specialties include Right Use of Power, Ethical Decision Making, Client-Centered care and Non-Violent Communication. Kelly is extremely adept at helping people identify and clarify their needs, values and strengths in relation to whatever challenge is at hand.