Do you trust your clients?

There isn’t a Human-Services program out there that doesn’t have “client-centred” on the brochure. And yet, when you talk to practitioners and clients alike (which we do a lot of), you start to wonder what, exactly, “Client-Centred” means? We hear stories about arbitrary and unchanging rules that seem to only be in place to benefit…

The 7 Culture Questions

Have you ever worked with someone who was not only a high performer (technically skilled at their job) but also a champion of vision, mission and values? These “high-performing culture champions” are perhaps the most critical asset that any organization can attract and retain, and this article will help you identify them and take steps…